IT Operations Specialist

4 days ago


Alexandria, Virginia, United States GRB Full time
Job Summary

We are seeking an IT Operations Specialist to support the day-to-day maintenance of our IT systems and respond to technical issues. The ideal candidate will have excellent organizational skills and multitasking abilities in a dynamic environment.

The IT Operations Specialist will be responsible for providing technical support to users, troubleshooting issues, and resolving requests. They will also analyze, test, and maintain networks, including local area networks (LAN), wide area networks (WAN), and cloud networks. Additionally, they will ensure the security and privacy of networks and computer systems, including data protection and encryption.

The successful candidate will have a strong background in computer science or information technology, with at least 3 years of experience in a similar role. A professional certification, such as CCNP or MCSE, is desirable.

Key Responsibilities:

  • Technical support - Provide assistance to users, troubleshoot issues, and resolve requests
  • Network management - Analyze, test, and maintain networks, including LAN, WAN, and cloud networks
  • Security and privacy - Ensure the security and privacy of networks and computer systems, including data protection and encryption
  • Software and hardware installation and configuration - Install and configure software and hardware components, including upgrades and enhancements
  • Database administration - Perform database administration and management, ensuring data integrity and facilitating data exchange between GRB and customers
  • System maintenance - Perform system maintenance, including data backup and security operations
  • Documentation - Update technical documentation to reflect changes in system configurations and settings
  • Research - Research and implement technological solutions to ensure sufficient systems capacity for organizational needs

Qualifications:

  • BS in Computer Science, Information Technology, or equivalent
  • Professional Certification (e.g. CCNP, MCSE) is desirable
  • 3+ years of IT experience
  • Eagerness to offer functional support for various IT systems and applications, with a focus on learning and growth
  • Knowledge of fundamental cybersecurity measures and willingness to learn and implement security best practices
  • Strong aptitude for providing technical assistance and support to end-users
  • Basic knowledge of hosting environments and cloud services, with a willingness to learn and collaborate with hosting providers
  • Strong organizational skills and attention to detail
  • Excellent communication skills, both verbal and written

Estimated Salary: $70,000 - $90,000 per year



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