IT Service Delivery Manager
3 weeks ago
**Job Title:** IT Service Delivery Manager
We are seeking a highly skilled IT Service Delivery Manager to join our team at Capillary Technologies. The successful candidate will be responsible for leading our incident management and service delivery efforts, focusing on ensuring the highest levels of service quality and customer satisfaction.
Key Responsibilities:
- Lead the development and implementation of strategies to improve incident response and resolution times.
- Coordinate with internal teams, including IT, Product, and Customer Support, to ensure seamless service delivery and effective issue resolution.
- Conduct thorough root cause analysis for all incidents, identifying patterns, trends, and potential areas for improvement.
- Collaborate with cross-functional teams to develop and implement processes to enhance service quality and customer satisfaction.
- Maintain accurate and detailed records of all incidents, including actions taken, resolutions, and communication with stakeholders.
Qualifications:
- Bachelor's degree in Information Technology, Business Administration, or a related field, or 2 years of experience in incident management, operations, or a related role.
- Strong leadership and project management skills, with the ability to motivate and guide teams.
- Excellent communication and problem-solving skills, with the ability to analyze complex issues and develop practical solutions.
Estimated Salary Range: $90,000 - $120,000 per annum, depending on location and experience.
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