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Client Inspection Operations Manager

2 months ago

Denton, Texas, United States Greenpoint Technologies Full time
Job Overview

Position Summary

The Client Inspection Operations Manager will be dedicated to guaranteeing that our clients experience exceptional service during their evaluations of our offerings, ensuring uniformity across various locations. This role will involve the effective coordination of work transfers between production facilities and installation sites. As the primary manufacturing liaison during client evaluations, the Manager will facilitate, host, and translate client feedback into actionable tasks that are monitored throughout their progression from initiation to completion, irrespective of the site.

Frequent travel will be required to provide support at multiple manufacturing and installation locations under the purview of the production team. The ability to interpret client feedback into clear, actionable steps that meet their requirements is crucial.

The ideal candidate will possess the experience and capabilities to act as the internal facilitator for resolving discrepancies. They should be able to view our products from the clients' perspective, proactively identifying their needs and addressing their feedback. Experience collaborating with Quality and Manufacturing teams, as well as involvement in aircraft modifications, is essential. The candidate should be comfortable working in a developmental and prototype setting, demonstrating flexibility and adaptability to changing plans as necessary to support various programs.

Key Responsibilities

  • Organize, plan, and oversee activities related to client on-site evaluations.
  • Establish and maintain precise records of evaluations and resolutions.
  • Coordinate with internal stakeholders to achieve effective resolutions.
  • Maintain tracking and reporting tools for timely updates to clients on progress.
  • Continuously enhance evaluation processes and protocols.
  • Build and nurture positive client relationships.
  • Lead and coordinate the Manufacturing Ready to Start process meetings.
  • Facilitate daily GEMBA activities and actively participate in Kaizen workshops.
  • Contribute to FOD audits, 5S initiatives, and Safety compliance.
  • Collaborate with senior management, design, engineering, project teams, and other necessary departments.
  • Engage closely with Manufacturing and Installation teams.
  • Maintain consistent attendance, punctuality, and full shift work.
  • Perform other duties as assigned.

Required Competencies

To succeed in this role, candidates should demonstrate the following competencies:

  • Adaptability - Adjusts to changes in the work environment, manages competing demands, and accepts constructive feedback while modifying approaches as needed.
  • Communication - Effectively expresses ideas and thoughts in both verbal and written forms, demonstrates good listening skills, keeps others informed, and utilizes appropriate communication methods.
  • Dependability - Responds to service requests, follows instructions, adheres to management directives, takes responsibility for actions, and maintains reliable attendance.
  • Initiative - Sets and achieves ambitious goals, demonstrates persistence, measures self against high standards, recognizes opportunities, and takes calculated risks to achieve objectives.
  • Teamwork - Balances individual and team responsibilities, remains open to others' views, welcomes feedback, contributes to a positive team spirit, and prioritizes team success.
  • Work Quality - Demonstrates accuracy and thoroughness, commits to excellence, seeks ways to enhance quality, applies feedback for improvement, and monitors work to ensure high standards.

Job Core Competencies

  • Job Knowledge – Demonstrates competence in required skills and knowledge, learns and applies new skills, stays updated on developments, requires minimal supervision, understands job interrelations, and utilizes resources effectively.
  • Planning & Organization – Prioritizes and plans work activities, uses time efficiently, anticipates resource needs, integrates changes smoothly, sets goals, and maintains organization.
  • Relationship Building – Establishes rapport across the organization, fosters collaborative relationships to achieve objectives, seeks mutually beneficial solutions to conflicts, develops a professional network, and displays empathy towards diverse viewpoints.
  • Business Acumen – Understands the business implications of decisions, conducts cost-benefit analyses, focuses on profitability, demonstrates market knowledge, and aligns work with strategic goals.

Education, Experience & Certification Requirements

A Bachelor's degree in manufacturing or engineering disciplines, accompanied by a minimum of 12 years of relevant experience or an equivalent combination of education and experience. Experience in the aerospace sector or aircraft interior industry is required.

Essential Knowledge, Skills & Abilities

  • Ability to work independently and collaboratively within a growing team.
  • Strong communication, time management, and problem-solving skills.
  • Ability to read, analyze, and interpret complex documents.
  • Ability to respond effectively to sensitive inquiries or complaints.
  • Ability to apply logical or scientific principles to a wide range of problems.
  • Ability to interpret nonverbal symbols in complex forms.
  • Ability to manage a variety of abstract and concrete variables.
  • Experience with database software, project management tools, spreadsheets, and word processing software.
  • Ability to sit for extended periods, lift and/or move up to 10 pounds regularly, and up to 25 pounds occasionally, with close/color vision ability to adjust focus.
  • Willingness to travel as required.
  • Flexibility to work outside of core business hours as necessary.

About Greenpoint Technologies

Greenpoint specializes in delivering comprehensive VIP Jet aircraft interiors for private clients and Heads-of-State. We are recognized in the aerospace industry for our innovative design and engineering, exceptional company culture, and timely delivery of our exquisite products. Utilizing advanced tools and employee-driven processes, we create extraordinary, custom aircraft interiors. Our work is complex, yet we approach it intelligently. In return for dedication, collaboration, and creativity, our employees enjoy a culture tailored for high achievers:

  • Challenging projects and growth opportunities.
  • A high-accountability environment with transparent decision-making aligned to our values, open communication, and engaged leadership.
  • The chance to make a significant, visible impact on the final product.

We embrace diverse contributions and provide equal employment opportunities to all individuals, regardless of race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.