Shift Supervisor

4 weeks ago


Lumberton, North Carolina, United States Papa John's - Merchant Venture Full time

Shift Leader Role

The Shift Leader at Papa John's - Merchant Venture is responsible for ensuring high-quality products and customer service are delivered to drive restaurant profitability. This role involves supervising shifts and/or work areas, executing all Company policies, procedures, programs, and systems, and ensuring compliance with federal, state, and local laws and ethical business practices.

Key Responsibilities

  • Adhere to guidelines, techniques, and expectations for each station, including dough management, accuracy, and proper portioning. Perform assigned work station duties, such as making quality products, following product preparation procedures, and maintaining established product holding times.
  • Exemplify and exhibit the Core Values, maintain a positive attitude, work well with others, and be flexible and adaptable to change.
  • Ensure adequate shift coverage for the restaurant, provide immediate feedback, and correct problems when identified. Maintain product quality, customer service, and performance responsibilities within acceptable standards.
  • Contribute to profit goals by accurately utilizing the FOCUS System, executing cash management duties, and assisting in the management of adequate inventory levels to minimize loss.

Requirements

  • High School diploma or GED preferred.
  • Serv-Safe/Local or State Food Service Certification preferred.
  • Previous restaurant shift lead experience preferred.

Essential Skills

  • Cash management.
  • Planning and organization.
  • Effective communication.

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