Commercial HVAC Service Coordinator
2 days ago
Carrier is seeking an experienced Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the efficient dispatching and scheduling of our field technicians. Your primary responsibility will be to coordinate and manage the workflow of our technicians, ensuring that they have the necessary information and resources to complete their tasks effectively.
Key Responsibilities:
- Schedule and dispatch technician daily work orders for repairs, ensuring that the scope of work and time requirements are well-communicated.
- Manage prioritization of repairs, optimizing technician-assigned routes to align with job requirements.
- Partner with the Service Manager & Service Operations Lead to prepare a bi-weekly technician schedule.
- Proactively distribute work orders for jobs daily.
- Adhere to scheduling guidelines and work order priority to manage the schedule.
- Assist with the management and recording of non-productive technician time.
- High School Diploma or GED.
- 1+ years of Basic Computer Skills.
- 3+ years of customer service experience.
- A bachelor's degree is preferred.
- 2+ years of relevant HVAC service industry experience preferred.
- Strong experience in Microsoft Office Suite, Salesforce, and SAP.
- Experience dispatching and scheduling technicians.
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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