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Quality Control Specialist

2 months ago

MD United States Chimes District of Columbia. Full time
Job Summary:

Chimes District of Columbia is seeking a highly skilled Quality Control Specialist to assist in ensuring the highest standards of quality in our cleaning services. The ideal candidate will have a strong background in quality control, excellent interpersonal skills, and the ability to work independently and collaboratively with others.

Key Responsibilities:
  • Comply with all Agency policies and procedures, as well as contract specifications.
  • Monitor customer and Agency compliance with applicable contract specifications.
  • Conduct daily routine inspections to ensure high-quality cleaning services.
  • Prepare and submit inspection reports in a timely manner.
  • Maintain a file of inspection reports and other required documents on an electronic tracking system.
  • Utilize inspections to drive a continuous improvement process and ensure high-quality work.
  • Respond promptly to contracting office staff, building management, and customers.
  • Attend meetings and training programs, and apply required changes.
  • Work regularly according to assigned work schedule.
  • Comply with dress code and personal hygiene standards.
  • Pass and comply with all building and security requirements and procedures.
  • Wear ID badge(s) at all times while performing work under this Contract.
  • Attend and participate in in-service training, staff meetings, and other activities to facilitate professional development.
  • Work cooperatively with others in a positive, enthusiastic, respectful, and courteous manner.
Secondary Responsibilities:
  • Perform other duties, tasks, and special projects as required.
Physical Abilities:
  • Ability to stand or walk for long periods of time.
  • Ability to go up and down stairs.
  • Ability to reach above the head, bend, kneel, and, stoop.
  • Ability to lift, carry, and push up to 50 lbs. as needed.
  • Ability to work in dusty spaces or adverse weather conditions.
  • Ability to see details on the floor, above the head, or on surfaces.
Job Competencies:
  • Ability to work independently and collaboratively with others.
  • Ability to be flexible and dedicated to quality and customer service.
  • Ability to work in a constant state of alertness and with safety always in mind.
  • Ability to supervise and develop others.
  • Ability to make decisions and solve problems.
  • Ability to plan, implement, organize, and prioritize.
  • Ability to manage multiple tasks effectively.
  • Ability to react immediately to emergency situations.
  • Ability to analyze data and recommend corrective action.
  • Ability to read, understand, and apply complex contract provisions and technical material.
  • Ability to maintain and submit reports, logs, and other paperwork in a timely manner.
  • Ability to understand and comply with safety procedures and environmental requirements.
  • Ability to report problems and supply and equipment needs to proper authority.
  • Ability to use technology for completion of specified job duties.
  • Ability to manipulate numbers.
  • Ability to act with integrity and ethical standards in job performance.
  • Ability to operate machinery without posing a safety hazard to self or others.
  • Ability to use and care for equipment and cleaning supplies properly.
  • Ability to complete tasks in a timely manner with numerous interruptions.
  • Ability to work a flexible schedule.
  • Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner.
  • Ability to provide guidance, direction, and technical support.
Requirements:
  • Valid driver's license from state of residence and ability to drive, if applicable for site.
  • License must have been valid for at least 3 years.
  • Acceptable driving record as determined by Agency's insurance carrier and by Chimes DC policies and procedures.
  • If driving 15 passenger van, must be at least 25 years old.
  • Ability to acquire and maintain Security Clearance.
Essential Personnel:

This position is designated as essential. This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at their work location or to report to work to protect, recover, and continue operations at the facility.

Education:
  • High School diploma or equivalent.
  • Valid CPR/FA certification preferred.
  • Knowledge of green cleaning principles and CIMS certification requirements.
  • Knowledge of quality standards.
  • Knowledge of regulatory standards, hospital standards, and facility management.
Experience:
  • Minimum of 2 years' experience in past 5 years performing quality control inspections.
  • Experience with electronic tracking systems such as JAMS.
Notes:
  • At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience.