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Beach Attendant

2 months ago

Key West, United States Highgate Full time
Job Summary

We are seeking a highly skilled and customer-focused Beach Attendant to join our team at Highgate. As a Beach Attendant, you will be responsible for providing exceptional service to our guests, ensuring their beach experience is nothing short of exceptional.

Key Responsibilities
  • Guest Service: Provide each guest with great customer service to ensure all job-related standards are being performed correctly and completely.
  • Business Knowledge: Fully understand the business needs of the guest service department based on hotel occupancy and special events, and provide input for the guest service schedule to ensure proper coverage.
  • Facilities and Services: Identify and explain hotel facilities and features to guests, including laundry facilities, pool areas, and local attractions.
  • Communication: Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations, and relay accurate directions to guests on inquiries of transportation within the local area.
  • Problem-Solving: Handle guest complaints immediately and effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
  • Appearance and Maintenance: Monitor and maintain the appearance of the beach and shed, as well as ensuring all amenities are in working shape.
  • Equipment and Supplies: Knowledge and tracking of all beach equipment and toys, and bring up anything that may be broken or needs replacing.
  • Guest Experience: Anticipate guests' needs, respond promptly, and acknowledge all guests even when busy.
Requirements
  • Communication Skills: Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding.
  • Attention to Detail: Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
  • Time Management: Ability to use time management and organization when it comes to cleaning towels, pool areas, and handing out amenities to guests on the beach.
  • Physical Abilities: Endure various physical movements throughout the work areas, such as taking chairs to all areas of the beach, setting up umbrellas in the sand, and transporting loads of towels to and from the laundry area.
Preferred Qualifications
  • Guest Relations Training: Previous guest relations training.
  • Education: High school graduate or equivalent.