Patient Service Representative Team Lead

2 days ago


Charlottesville, Virginia, United States University of Virginia Full time
About the Position

We are seeking a highly motivated Patient Service Representative Team Lead to join our team at the University of Virginia. As a key member of our access team, you will play a critical role in ensuring that patients receive timely and effective care.

Responsibilities
  • Lead a team of Patient Service Representatives in scheduling appointments, managing patient records, and communicating with patients, families, and healthcare providers.
  • Develop and implement processes to improve patient satisfaction and streamline workflows.
  • Mentor and train new staff members to ensure seamless onboarding and high-quality service delivery.
  • Cross-train to cover multiple specialties and provide excellent customer service.
Requirements
  • High School Graduate or Equivalent required; Associates degree preferred.
  • 2 years relevant experience required; Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.


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