Part-Time Member Experience Specialist

2 weeks ago


Pottstown, Pennsylvania, United States American Heritage Credit Union Full time
Job Opportunity

At American Heritage Credit Union, we are seeking a highly skilled Part-Time Member Experience Advisor to join our team at our North Coventry branch.

This role is responsible for providing exceptional service to members, clients, and associates, enhancing the overall member experience. The ideal candidate will proactively engage existing and prospective members with their financial needs using a consultative approach.

Key Responsibilities:
  • Process account-related requests, including opening basic consumer accounts and performing file maintenance.
  • Process basic consumer loan-related requests, including submitting applications, booking, and disbursing, and file maintenance.
  • Analyze members' engagement with the credit union using sales tracking systems and member data warehouse programs, offering solutions that meet their current and future needs.
  • Connect members with Subject Matter Experts via SmartOffice/VANA technology for specialized financial assistance.
Requirements:
  • One to three years of similar or related experience.
  • A high school education or GED.
  • Part-Time position (averaging 27 hours per week).
  • Availability for morning, evening, weekday, and Saturday hours.
  • FICEP certification (to be completed after hire).

We offer a competitive rate commensurate with experience, an extensive benefits package, and future growth opportunities within the company. Our commitment to your success is enhanced by our professional and environmentally friendly atmosphere.

We are an Equal Opportunity Employer.



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