Life Insurance Customer Care Agent
2 weeks ago
Join our team as a Customer Care Voice Associate, where you will provide exceptional support to our clients in the life insurance sector. This role is designed for individuals who are passionate about customer service and possess a strong understanding of insurance products.
Key Responsibilities:
- Deliver front-line customer service support to policyholders, beneficiaries, agents, and internal stakeholders.
- Address inquiries regarding payments, policy details, and claims effectively.
- Maintain a high level of customer satisfaction and strive to meet established service metrics.
- Develop and uphold a comprehensive understanding of the insurance industry and the products offered by our team.
- Manage a high volume of calls, typically ranging from 75 to 100 daily.
- Communicate professionally and efficiently with both internal and external customers to resolve issues and questions.
- Collaborate with management and team members to proactively address service challenges.
- Ensure accuracy and attention to detail in all work-related tasks.
Qualifications:
- Minimum of 1 year of experience in remote customer service.
- At least 1 year of experience in an office environment, proficient in multitasking across various Microsoft Windows applications.
- High school diploma or GED is required.
Work Environment:
- This position requires a designated quiet area for conducting calls while working remotely.
- Candidates must have a working device for the 2-Factor Authentication process.
Benefits:
- Comprehensive benefits package including medical, dental, and vision insurance with employer contributions.
- Flexible spending or health savings accounts, life and AD&D insurance, and disability coverage.
- Paid time off and participation in a 401(k) program with company match.
About NTT DATA Services:
NTT DATA Services is a leading provider of IT and business services, committed to delivering innovative solutions to our clients. We value diversity and inclusivity in our workplace and are dedicated to fostering a supportive environment for all employees.
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