Banquet Captain

The Banquet Captain is a key member of our team, responsible for ensuring the success of all banquet functions. This role requires a high level of leadership, guest service, and communication skills.

• Oversee all aspects of banquet functions, from setup to breakdown
• Be the point of contact for meeting planners and hosts
• Maintain high standards of guest service, safety, and cleanliness
• Work flexible hours, including weekends, holidays, and late nights
• Ensure every guest has a positive experience from start to finish
• Resolve any issues that may arise

• One year of prior experience in food and beverage preferred
• Prior guest service training
• Knowledge of proper food handling
• Ability to communicate effectively in English
• Strong written and verbal communication skills
• Positive attitude and personality
• Ability to work with a minimum of supervision
• Punctuality and regular attendance
• Interpersonal skills and ability to work well with others

• Endure various physical movements throughout the work area
• Ability to lift, bend, stoop, push, or pull
• Requires carrying trays of food and bus trays of dishes up to 50 lbs
• Ability to push or pull a vacuum or wheeled cart weighing up to 50 lbs

• Assist with hiring, development, scheduling, and training of banquet staff
• Ensure high-level service in all aspects of operations
• Provide two-way communication between the client and the banquets team
• Properly handle daily cash deposits
• Create a service-first work environment
• Ensure every dish presented is of the highest quality
• Assure cleanliness of front-of-house areas
• Assign service-related tasks to servers
• Bus tables and assist with processing dirty dishes if necessary
• Anticipate supply needs for each event
• Ensure dining and buffet tables are properly prepared for service
• Communicate to staff if the kitchen staff is running out of any items
• Be able to open and pour wine at tableside
• Perform basic cleaning tasks as needed
• Fill in for absent staff as needed
• Greet all guests warmly with an appropriate greeting
• Adhere to grooming and appearance standards consistently
• Understand and communicate products and services available at the Hotel
• Follow all company safety and security policies and procedures
• Report accidents, injuries, and unsafe work conditions to manager
• Ensure team members' uniform is neat and professional and grooming standards have been followed
• Maintain confidentiality of proprietary information; protect company assets
• Anticipate and address guests' service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Develop and maintain positive working relationships with others
• Comply with quality assurance expectations and standards

Company: Charlestowne Hotels

Position: Banquet Captain

Shift: First (Day), Second (Afternoon)