Racing Operations Supervisor
4 weeks ago
At K1 Speed, we are seeking a highly motivated and organized Racing Operations Supervisor to join our team. The ideal candidate will have a passion for delivering exceptional customer service and a strong ability to lead and motivate a team of cashiers and front-end staff.
Key Responsibilities:
- Lead and motivate a team of cashiers and front-end staff to provide a fun, informative, and exciting racing environment for customers.
- Ensure that all cashiers and front-end staff are performing their duties safely, effectively, and professionally.
- Coordinate with Assistant and General Managers regarding disciplinary and operational issues.
- Prepare the front desk and caf prior to opening.
- Instruct new customers on race package options, pricing, and the general flow.
- Maintain an orderly and speedy flow while ensuring great customer service.
- Supervise ongoing transactions in both the caf and front counter while enforcing policies and procedures.
- Respond to emergency situations as they arise.
- Ensure that the front desk, lobby, and caf areas remain clean and safe.
- Perform or delegate specific facility cleaning and maintenance duties as assigned by management.
- Check or perform closing duties to secure the front desk and caf and prepare for the following day's operation.
- Ensure proper discount, coupon, and gift card procedures are implemented and followed.
- Conduct and supervise the training of new staff.
- Help oversee, maintain, and organize the retail and concessions areas.
Requirements:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to speak effectively before groups of customers and respond to questions.
- Ability to add, subtract, and manipulate two-digit numbers.
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