Racing Operations Supervisor

4 weeks ago


Fort Lauderdale, Florida, United States K1 Speed Full time
Racing Operations Supervisor Job Summary

At K1 Speed, we are seeking a highly motivated and organized Racing Operations Supervisor to join our team. The ideal candidate will have a passion for delivering exceptional customer service and a strong ability to lead and motivate a team of cashiers and front-end staff.

Key Responsibilities:
  • Lead and motivate a team of cashiers and front-end staff to provide a fun, informative, and exciting racing environment for customers.
  • Ensure that all cashiers and front-end staff are performing their duties safely, effectively, and professionally.
  • Coordinate with Assistant and General Managers regarding disciplinary and operational issues.
  • Prepare the front desk and caf prior to opening.
  • Instruct new customers on race package options, pricing, and the general flow.
  • Maintain an orderly and speedy flow while ensuring great customer service.
  • Supervise ongoing transactions in both the caf and front counter while enforcing policies and procedures.
  • Respond to emergency situations as they arise.
  • Ensure that the front desk, lobby, and caf areas remain clean and safe.
  • Perform or delegate specific facility cleaning and maintenance duties as assigned by management.
  • Check or perform closing duties to secure the front desk and caf and prepare for the following day's operation.
  • Ensure proper discount, coupon, and gift card procedures are implemented and followed.
  • Conduct and supervise the training of new staff.
  • Help oversee, maintain, and organize the retail and concessions areas.

Requirements:
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to speak effectively before groups of customers and respond to questions.
  • Ability to add, subtract, and manipulate two-digit numbers.


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