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Guest Service Representative

2 months ago

Burlingame, California, United States Hiltonsfo Full time
Job Title: Guest Service Agent/ Night Audit

Job Summary:

We are seeking a highly skilled Guest Service Agent/ Night Audit to join our team at the Hilton San Francisco Airport Bayfront. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Greet and register guests, ensuring a warm and welcoming experience
  • Process check-ins and check-outs efficiently, using our point-of-sale system and handling cash and credit transactions
  • Provide accurate and timely information to guests regarding hotel services and amenities
  • Upsell hotel services and facilities to maximize room occupancy
  • Respond to guest inquiries and resolve issues in a timely and friendly manner
  • Field guest complaints and negotiate solutions to ensure guest satisfaction
  • Perform other duties as assigned by management

Requirements:

  • High School Diploma/GED or equivalent required; some college coursework preferred
  • Must be flexible to work AM and PM shifts, including weekends and holidays
  • Must have guest service experience, preferably in a hotel setting
  • Must be 18 years or older
  • Must be able to multi-task in a fast-paced environment and work as a team player
  • Good communication and interpersonal skills essential

What We Offer:

The Hilton San Francisco Airport Bayfront is a dynamic and inclusive work environment that values diversity and promotes equal opportunities. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.

Equal Employment Opportunity:

The Hilton San Francisco Airport Bayfront is an equal employment/affirmative action employer. We are committed to providing a work environment that is free from discrimination and harassment. We welcome applications from diverse candidates and encourage individuals with disabilities to apply.