Insurance Customer Service Representative

1 month ago


Raleigh, North Carolina, United States Independent Insurance Agents of North Carolina Full time
Job Summary

We are seeking a highly organized and detail-oriented Insurance Customer Service Representative to join our team at Independent Insurance Agents of North Carolina. As a key member of our team, you will be responsible for providing exceptional customer service, handling day-to-day responsibilities, and ensuring the smooth operation of our office.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information about our insurance products and services.
  • Administrative Tasks: Sort and manage paperwork, mail, and other documents; use our company management system to file paperwork and complete requests for Certificates of Insurance.
  • Communication: Answer phone calls, transfer calls as needed, and assist agents with policy endorsements.
  • Organizational Skills: Maintain accurate records, manage multiple tasks, and prioritize responsibilities to meet deadlines.
  • Professional Development: Stay up-to-date on industry developments, attend training sessions, and participate in ongoing education to enhance your skills and knowledge.
Requirements:
  • Education: High school diploma or equivalent required; degree in a related field preferred.
  • Experience: 1-2 years of customer service experience in an insurance or related industry.
  • Licenses/Certifications: Property and Casualty (P&C) license preferred; willingness to obtain license if not already held.
  • Language Skills: Fluency in Spanish a plus.
  • Skills: Excellent communication, organizational, and problem-solving skills; proficiency in MS Office, Outlook, and internet applications.
What We Offer:
  • Competitive Salary: $40,000 per year.
  • Opportunities for Advancement: Career growth and development opportunities within our organization.
  • Benefits: Health insurance stipend, paid time off, training and development opportunities.


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