Guitar Instrument Specialist
1 week ago
Job Overview
Guitar Center is a leading music retailer that empowers staff to find their individual sound. Our mission is to develop lifelong musicians and make a difference in the world by enabling musicians and non-musicians to experience the joy of creating music.
We create inclusive environments that prioritize customer needs while fulfilling our mission.
About the Role
As our Repair Technician, you will provide top-notch maintenance and repair services for customer-owned instruments and assist in maintaining store inventory. Your exceptional work will contribute to business growth through outstanding customer experiences and quality craftsmanship.
Key Characteristics
To succeed as a Repair Technician, you must possess:
- Customer Focus: Understand customer service principles and deliver exceptional customer experiences. You will be approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
- Initiative: Identify opportunities and issues, follow through on work activities, and capitalize or resolve them. You will learn quickly and take positive action without being requested to do so.
- Selling: Work through GC certification program to gain a base understanding of products and sales techniques.
- Training: Effectively train learners and communicate information and techniques to ensure retention.
Responsibilities
Your key responsibilities as a Repair Technician will include:
- Interacting with customers to ensure a positive experience
- Service customer-owned instruments with exceptional craftsmanship
- Maintaining store-owned gear, as requested
- Completing warranty repair work
- Additional duties as assigned
Why Guitar Center?
Guitar Center offers a unique opportunity for musicians to pursue their passion while providing robust benefits and perks, including:
- Medical, Dental, Vision, 401K plus company match
- Mental health support
- Paid sick/holiday/vacation time
- Employee discount program
- Tuition reimbursement options
Requirements
To excel in this role, you should have:
- A skilled understanding of repairing guitars
Estimated Salary
The estimated salary range for this position is $45,000 - $65,000 per year, depending on location and experience.
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