Senior Guitar Instrument Specialist
6 days ago
This position is a unique opportunity for skilled individuals to develop and nurture their passion for music by maintaining and repairing customer-owned instruments. The Retail Guitar Repair Technician at Guitar Center embodies the world of creativity and music, encouraging staff to find their own individual sound.
Job Overview:
Guitar Center's mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
As our Repair Tech (Guitar), you will provide high-quality maintenance and repair services on customer-owned instruments and assist in maintaining specific store inventory, continually building and increasing the business through great customer experience and quality work.
A few special characteristics that make our Repair Technicians successful include:
- Critical Customer Focus: Understands customer service principles and able to provide an excellent customer experience, connect with customers in a meaningful way, and step in to handle customer service issues.
- Initiative and Problem-Solving: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them, learn quickly, and take positive action without being requested to do so.
- Selling and Product Knowledge: Able to work through GC certification program to gain a base understanding of products and sales techniques.
- Training and Communication: Able to effectively train learners and communicate information and techniques so that they are retained.
You will be responsible for:
- Interacting with customers and ensuring a positive customer experience.
- Providing high-quality maintenance and repair services on customer-owned instruments.
- Maintaining store-owned gear as requested.
- Completing warranty repair work.
- Additional duties as assigned.
Why Guitar Center?
We offer a supportive work environment with benefits including medical options, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. As a musician, you can also enjoy gig leave - take time off to share your music with the world and return to your job after your tour.
Requirements:
- A skilled understanding of repairing guitars.
Preferences:
- Foundational product knowledge on Guitar Center products.
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.
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