Store Operations Manager
2 months ago
Job Summary
The Store Manager is a key leadership role at Safelite, responsible for overseeing the daily operations of our retail stores. This position requires a strong focus on quality and service to ensure that our customers have a memorable experience.
Key Responsibilities
- Lead all retail store operations, including open and closing procedures, work order management, and customer service.
- Drive team performance to ensure key performance indicators (KPIs) and company goals are met or exceeded.
- Ensure that every technician is SafeTech certified and provide training and coaching to ensure quality installs or repairs on every job.
- Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping.
- Provide world-class customer service by responding quickly to client complaints and warranty issues.
- Perform other duties as assigned.
Requirements
- High School Diploma/GED/Equivalent or 5-7 years leadership/supervisory experience.
- Valid state-issued driver's license required.
- 3+ years of leadership experience with an innovative approach toward incenting performance.
- 3-5 years of experience in retail or service center environments; automotive experience preferred.
- Proficiency with Microsoft Office Suite, web applications, and general office equipment.
- Excellent communication skills with the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce.
- Comfort working outside in a variety of weather conditions.
- Presentation of a professional appearance and wearing personal protective equipment.
- Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.
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