Technical Support Specialist I

6 days ago


Grand Junction, Colorado, United States HOPEWEST Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist I to join our team at HopeWest. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff and patients.

About the Role

This is a full-time position that requires a high level of technical expertise, excellent communication skills, and a customer-centric approach. You will work closely with our IT team to resolve technical issues, install and maintain technology resources, and provide first-call response to general IT inquiries.

Responsibilities
  • Installation, repair, maintenance, and support for technology resources, including PCs, hardware, telephones, and audio-visual equipment
  • First-call response to general IT issues reported to the HopeWest Service Desk
  • Solving routine technical issues, intrinsic technical issues, and answering Service Desk inquiries
Requirements

To be successful in this role, you will need:

  • A high school degree or equivalent, with an associate's degree from a two-year college or university preferred
  • Minimum one year of end-user support experience with knowledge of Microsoft Windows desktop operating system and Microsoft Windows applications
  • Some experience supporting Android and iOS Smartphones, tablets, and applications
  • Valid Colorado driver's license, unlimited access to reliable transportation, and adequate automobile insurance
Benefits
  • $18-$21.71/hour salary range
  • Mileage reimbursement for work-related driving
  • Cell phone and other technology provided by the company
  • Cigna Health, Dental, and Vision insurance
  • Immediate accrual of PTO and medical leave
  • Employer-paid life insurance
  • EAP & Disability
  • 403b Retirement plan with up to 3% employer match
About HopeWest

HopeWest is a non-profit organization dedicated to providing compassionate care and support to individuals and families facing aging, illness, and grief. We are committed to delivering exceptional service and making a positive impact in our community.



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