Technical Support Specialist I
6 days ago
We are seeking a highly skilled Technical Support Specialist I to join our team at HopeWest. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff and patients.
About the RoleThis is a full-time position that requires a high level of technical expertise, excellent communication skills, and a customer-centric approach. You will work closely with our IT team to resolve technical issues, install and maintain technology resources, and provide first-call response to general IT inquiries.
Responsibilities- Installation, repair, maintenance, and support for technology resources, including PCs, hardware, telephones, and audio-visual equipment
- First-call response to general IT issues reported to the HopeWest Service Desk
- Solving routine technical issues, intrinsic technical issues, and answering Service Desk inquiries
To be successful in this role, you will need:
- A high school degree or equivalent, with an associate's degree from a two-year college or university preferred
- Minimum one year of end-user support experience with knowledge of Microsoft Windows desktop operating system and Microsoft Windows applications
- Some experience supporting Android and iOS Smartphones, tablets, and applications
- Valid Colorado driver's license, unlimited access to reliable transportation, and adequate automobile insurance
- $18-$21.71/hour salary range
- Mileage reimbursement for work-related driving
- Cell phone and other technology provided by the company
- Cigna Health, Dental, and Vision insurance
- Immediate accrual of PTO and medical leave
- Employer-paid life insurance
- EAP & Disability
- 403b Retirement plan with up to 3% employer match
HopeWest is a non-profit organization dedicated to providing compassionate care and support to individuals and families facing aging, illness, and grief. We are committed to delivering exceptional service and making a positive impact in our community.
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IT Support Specialist I
6 days ago
Grand Junction, Colorado, United States HOPEWEST Full timeJob OverviewWe are seeking an IT Support Specialist I to join our team at HopeWest. This role involves providing installation, repair, maintenance, and support for technology resources.
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