Senior Support Specialist

1 week ago


Grand Junction, Colorado, United States Alpine Banks of Colorado Full time
About the Role

Alpine Banks of Colorado is seeking an experienced Senior Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert technical assistance and guidance to our banking systems.

Responsibilities
  • Install, configure, test, monitor, and troubleshoot software, hardware, communications, and underlying operating systems.
  • Collaborate with users to determine hardware, software, or system functional specifications.
  • Manage application security processes, user setup, role privilege definition, assignment, and security permissions.
  • Perform release upgrades and patch installations for assigned systems to ensure they remain up-to-date.
  • Update and troubleshoot application underlying operating systems, working closely with other teams when necessary.
  • Research information on system requirements for upgrades and future releases.
  • Prioritize and implement plans for future directions and platforms for system hardware, aligning with the organization's long-term priorities, goals, and needs.
  • Work closely with Application owners and users to evaluate and prioritize installation of new features and enhancements as needed.
  • Develop and execute testing and data validation of new development and enhancements.
  • Maintain and support interfaces into other applications as necessary.
Requirements
  • A solid working knowledge of supported systems.
  • Critical thinking skills and ability to make decisions at this level with minimal direct supervision.
  • Demonstrated attention to detail, ability to multitask, and effective task prioritization.
  • Strong oral and written communication skills.
  • Knowledgeable in administrative functions for various applications.
  • Understanding and application of banking compliance regulations.
  • Excellent teamwork ethics, willingness to participate in department and bank functions, assist with projects, and exhibit a positive attitude.
Education and Experience
  • A High School Diploma or General Education Diploma (GED) equivalent.
  • CompTIA A+ or other industry certifications.
  • Possession of, or ability to obtain, a valid State of Colorado Driver's License.
Salary Information

We offer a competitive salary range of $22.60 to $27.60 per hour, depending on experience.



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