Senior Support Specialist
1 week ago
Alpine Banks of Colorado is seeking an experienced Senior Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert technical assistance and guidance to our banking systems.
Responsibilities- Install, configure, test, monitor, and troubleshoot software, hardware, communications, and underlying operating systems.
- Collaborate with users to determine hardware, software, or system functional specifications.
- Manage application security processes, user setup, role privilege definition, assignment, and security permissions.
- Perform release upgrades and patch installations for assigned systems to ensure they remain up-to-date.
- Update and troubleshoot application underlying operating systems, working closely with other teams when necessary.
- Research information on system requirements for upgrades and future releases.
- Prioritize and implement plans for future directions and platforms for system hardware, aligning with the organization's long-term priorities, goals, and needs.
- Work closely with Application owners and users to evaluate and prioritize installation of new features and enhancements as needed.
- Develop and execute testing and data validation of new development and enhancements.
- Maintain and support interfaces into other applications as necessary.
- A solid working knowledge of supported systems.
- Critical thinking skills and ability to make decisions at this level with minimal direct supervision.
- Demonstrated attention to detail, ability to multitask, and effective task prioritization.
- Strong oral and written communication skills.
- Knowledgeable in administrative functions for various applications.
- Understanding and application of banking compliance regulations.
- Excellent teamwork ethics, willingness to participate in department and bank functions, assist with projects, and exhibit a positive attitude.
- A High School Diploma or General Education Diploma (GED) equivalent.
- CompTIA A+ or other industry certifications.
- Possession of, or ability to obtain, a valid State of Colorado Driver's License.
We offer a competitive salary range of $22.60 to $27.60 per hour, depending on experience.
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