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Guest Services Representative

2 months ago

Lake Oswego, Oregon, United States Fairfield by Marriott Full time

Fairfield by Marriott

Position: Front Desk Associate / Night Auditor

Opportunity for Management Growth

Welcome to Our Family

As a leading entity in the hospitality sector, we provide an exceptional environment for you to showcase your talents. If you possess excellent communication skills and enjoy engaging with diverse individuals, we invite you to be part of our family. Here, your unique personality and innovative ideas are valued alongside your contributions. Each day presents a chance to explore new possibilities, advance your career, and connect with guests from around the world.

Your Impact

Whether guests arrive fatigued from their journey or filled with excitement for their getaway, your role is crucial in ensuring they feel at home. They will appreciate the immaculate reception area, your friendly greeting, and your proficiency in facilitating their check-in process. When guests recognize your genuine concern for their experience, you exemplify excellence in service.

Key Responsibilities

  • Manage and finalize guest check-ins and check-outs
  • Process payments, ensuring accuracy in billing
  • Provide comprehensive information about rooms, hotel services, directions, and local attractions
  • Address guest inquiries and needs
  • Generate and review operational reports
  • Communicate effectively with team members and subsequent shifts
  • Handle incoming calls
  • Assist with reservation management
  • Maintain cleanliness in the lobby, pool, fitness area, and other shared spaces
Benefits You Deserve

We are committed to supporting you both professionally and personally by offering:
  • Competitive compensation
  • A collaborative team environment
  • Supportive leadership
  • Resources for a balanced and fulfilling life
  • Paid vacation and sick leave
  • Comprehensive benefits for full-time employees, including medical, dental, vision, and 401K
  • Travel discounts worldwide with Marriott
Qualifications We Seek
  • A friendly, customer-focused demeanor
  • A collaborative team player
  • Dependable and punctual
This position requires adherence to quality assurance standards. You may need to stand, sit, or walk for extended periods and handle objects weighing up to 10 pounds without assistance. Additional reasonable duties may be assigned by supervisors.

You're Welcome Here

Our top priority is to ensure you feel as valued as our guests. We want you to feel comfortable expressing your true self and recognize your importance to our team. Your contributions will make a difference, and for that, you will be appreciated and respected.

Fairfield by Marriott is dedicated to fostering a diverse workforce and maintaining an inclusive, people-first culture. We are committed to non-discrimination based on any protected status, including disability and veteran status, or any other basis covered by applicable law.