Enterprise Customer Success Manager
1 month ago
As a trusted advisor to key named/strategic customers, you will play a crucial role in helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
Key Responsibilities:- Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Work closely with your Account Executive counterpart to develop a joint success plan for your customers
- Constantly assess customer health checks to drive satisfaction, adoption, retention, and reduce churn
- Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention
- 5+ years of experience in Enterprise Customer Success Management
- 3+ years of experience in the Travel industry or a travel-related company
- Excellent project management and organizational skills in a high-pressure environment, working with high-value customers
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- High energy, go-getter with fresh ideas who takes the initiative to get things done
A competitive salary range of $116,000-$175,000 USD, with opportunities for growth and professional development.
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