Enterprise Customer Success Manager

1 month ago


Stanford, California, United States Navan Full time
Job Title: Enterprise Customer Success Manager

As a trusted advisor to key named/strategic customers, you will play a crucial role in helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.

Key Responsibilities:
  • Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
  • Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
  • Work closely with your Account Executive counterpart to develop a joint success plan for your customers
  • Constantly assess customer health checks to drive satisfaction, adoption, retention, and reduce churn
  • Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention
Requirements:
  • 5+ years of experience in Enterprise Customer Success Management
  • 3+ years of experience in the Travel industry or a travel-related company
  • Excellent project management and organizational skills in a high-pressure environment, working with high-value customers
  • Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
  • High energy, go-getter with fresh ideas who takes the initiative to get things done
What We Offer:

A competitive salary range of $116,000-$175,000 USD, with opportunities for growth and professional development.



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