Customer Success Manager

2 days ago


San Francisco, California, United States Crane Venture Partners Full time
About Us

At Encord, we're revolutionizing the AI landscape by building cutting-edge infrastructure that empowers businesses to unlock their full potential.

Our mission is to bridge the gap between AI innovation and real-world applications, making it easier for companies to harness the power of AI and drive meaningful results.

The Role

We're seeking a highly skilled and ambitious Customer Success Manager to join our team and help drive the growth of our customer base.

As a Customer Success Manager, you'll be responsible for building strong relationships with our customers, understanding their unique needs, and delivering tailored solutions that meet their business objectives.

You'll work closely with our Growth and Engineering teams to develop and implement strategies that drive customer adoption and retention, and help shape the direction of our company.

This is an exceptional opportunity to join a high-growth business and make a significant impact on our customers' success.

About You

We're looking for a talented individual who is passionate about AI and customer success, with a strong track record of delivering results in a fast-paced environment.

You'll be an exceptional communicator, able to distill complex technical concepts into clear and concise language, and possess a deep understanding of business operations and customer needs.

You'll be a strategic thinker, able to develop and execute plans that drive customer growth and retention, and a collaborative team player who thrives in a dynamic and fast-paced environment.

What We Offer

We offer a competitive salary, commission, and equity in a hyper-growth business, as well as a strong in-person culture and opportunities for growth and development.

You'll have the chance to work with a talented team of professionals who are passionate about AI and customer success, and be part of a company that is shaping the future of the industry.

We're committed to providing a supportive and inclusive work environment that fosters creativity, innovation, and growth, and we're excited to welcome the right candidate to our team.



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