Billing Operations Specialist

4 weeks ago


Charlotte, North Carolina, United States Carrier Full time
Job Summary:

The Billing Operations Specialist will be responsible for performing tasks associated with the billing readiness process for North America Field Service. This includes confirming job completion and customer authorization, posting and validating costs, correcting cost posting errors, and setting items to ready to bill status for work accomplished by our field offices.

Key Responsibilities:

• Validate completion of jobs for billing, checking for customer authorization, completion/closure of the service order/project, validate correct cost postings and correcting as needed and setting jobs to Ready to Bill status for the billing team.
• Communicate with field offices with regard to status and issues with jobs
• Commit to and monitor the Open Order status daily and for month end related activities
• Address corrections and updates as needed
• Assist with customer disputes as needed, providing regular updates to the customer
• Deliver to established performance metrics
• Contribute to the continuous improvement of the billing readiness process

Requirements:

• High School Diploma or GED
• 5+ years of work experience in a business environment
• 1+ years of experience in Microsoft Office Suite

Preferred Qualifications:

• Bachelor's Degree in Business or other related field
• Experience in job costing, accounting and customer service
• HVAC Service industry experience
• ServiceMax, Salesforce, and SAP experience
• Demonstrate and build deep process expertise
• Foster a culture of continuous improvement
• Demonstrate financial acumen

Work Schedule:

• Monday and Friday will be remote
• Tuesday, Wednesday, and Thursday are in office

Carrier is an equal opportunity employer and welcomes applications from diverse candidates.

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