Production Systems Specialist

10 hours ago

Walnut Creek, California, United States Konica Minolta Business Solutions Full time
Job Summary

Konica Minolta Business Solutions is seeking a skilled Production Systems Specialist to join our team. As a key member of our production team, you will be responsible for installing, servicing, and troubleshooting all printing and scanning issues of our high-volume production line.

Key Responsibilities
  • Install and service all production systems, ensuring timely and cost-effective resolution of issues.
  • Develop and maintain effective relationships with customers and fellow employees, providing exceptional customer service and support.
  • Follow company policies and procedures, maintaining high standards of performance and productivity.
  • Establish and maintain accurate records of service manuals, part books, and other service literature.
  • Seek opportunities to improve territory parts budget and inventory control, ensuring efficient use of resources.
  • Assist other technicians as needed with complex service calls, providing support and guidance as required.
  • Provide sales support as required, advising sales teams on problems and service leads.
  • Install multiple protocol and/or multiple network operating systems in conjunction with software-based solutions.
  • Accurately and timely complete invoices and expense reports.
Requirements
  • Minimum of a High School diploma or GED required.
  • Technical School training preferred.
  • 1-2 years of experience related to technical/repair of business equipment.
  • A+ and Net+ certification or equivalent experience.
  • Demonstrated electro-mechanical, digital electronic, and PC expertise.
  • Ability to use appropriate technology for the position.
  • Must have reliable transportation and a valid driver's license.
  • Position requires use of personal car, eligible for vehicle maintenance compensation program.
  • Must be able to travel locally on a daily basis to various customer sites.
  • Excellent verbal, written, and interpersonal skills.
  • Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
  • Ability to work independently with very little supervision.
About Us

Konica Minolta Business Solutions is a leading provider of office technology solutions, committed to innovation and customer satisfaction. Our company has a rich history of innovation, dating back 150 years, and we continue to shape the future of the workplace through our Intelligent Connected Workplace initiative.

We are proud to be recognized as a leader in the industry, with numerous awards and accolades, including being named to the CRN MSP 500 list nine times and the Forbes 2021 Americas Best-in-State employers list.

We are an equal opportunity and affirmative action employer, committed to diversity and inclusion in the workplace.

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