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Clinical Operations Manager for Neurosurgery
2 months ago
The Clinical Operations Manager embodies the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory and accreditation standards.
This role is pivotal in overseeing the operations of one or more clinical sites while supervising both clinical and administrative support personnel.
Key Responsibilities:
- Oversee the front-line non-exempt staff, which includes responsibilities such as recruitment, onboarding, training, performance management, and employee relations.
- Optimize staff scheduling and resource allocation to enhance patient access and satisfaction, provider productivity, and operational efficiency.
- Manage supply procurement through the organization's online ordering system, ensuring adherence to budgetary constraints.
- Provide monthly productivity reports to clinical providers and staff.
- Ensure the accuracy of data collection and entry by site personnel through effective training and compliance monitoring, facilitating the flow of information to the Central Office.
- Conduct cash management duties, including overseeing the collection of patient payments and processing financial transactions to support profitability.
- Actively participate in corporate committees and task forces.
- Deliver financial analysis to aid in planning and cash flow management, and communicate budgetary information to professional staff.
- Develop a comprehensive understanding of individual job roles to identify training and development opportunities.
- Establish and communicate priorities, timelines, and responsibilities to ensure efficient resource utilization and foster a collaborative work environment.
- Collaborate with senior management to set performance objectives for the team and engage with staff to monitor progress, address disciplinary matters, and provide continuous feedback.
Required:
- Bachelor's Degree
- Minimum of 2 years of experience in healthcare
- Experience in a clinical setting
- Experience in an outpatient environment
- Proven organizational and leadership capabilities
- Strong analytical skills
Preferred:
- Master of Business Administration (MBA) or Master of Health Administration (MHA)
- Experience in an academic medical center
Northwestern Medicine is an equal opportunity employer and does not discriminate in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
