Senior Pharmacy Technician

1 day ago


Orlando, Florida, United States Walgreens Full time
Job Summary

As a Senior Pharmacy Technician at Walgreens, you will play a critical role in ensuring that patient inquiries are handled in accordance with state and federal regulations. You will communicate with patients, physicians, and third-party providers, and assist with the resolution of escalated issues. Additionally, you will assist in assigning, monitoring, and reviewing the day-to-day work of Centralized Services Technicians, and provide coaching and guidance as needed.

Key Responsibilities
  1. Process new patient registrations using Walgreens prescription data entry procedures and guidelines, and handle patient prescription requests within HIPAA guidelines.
  2. Assist in the coordination of the day-to-day activities of technicians, and may assist with difficult customers and/or requiring in-depth knowledge.
  3. Serve as a first escalation point for problem resolution, and anticipate client needs and proactively identify solutions.
  4. Resolve Third Party Rejects by reviewing, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
  5. Provide assistance to Pharmacists, both those in the facility and those at other locations, and identify and communicate issues to senior-level staff as appropriate.
  6. Monitor trends and notify supervisor or recurring or high-priority issues.
About Walgreens

Walgreens is an integrated healthcare, pharmacy, and retail leader with a 170-year heritage of caring for communities. Our purpose is to create more joyful lives through better health. We operate nearly 9,000 retail locations across America, Puerto Rico, and the UK, and are proud to be a neighborhood health destination serving nearly 10 million customers each day.

Requirements
  • High School Diploma or GED and at least 2 years of customer service or pharmacy technician experience.
  • Must have an active pharmacy technician license or certification as required by state Board of Pharmacy.
  • Active PTCB national certification required.
  • Currently meeting or exceeding established quality and productivity standards, currently a Technician II level and 1 year total experience as a Technician (Technician I and/or II).
  • Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience building and maintaining relationships within a team.
  • Intermediate to advanced PC and Search Engine skill level skills.
  • Communicate effectively in writing and verbally.
  • Handles multiple Lines of business.
  • 18 years of age or older.


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