IT Support Specialist

2 days ago


Atlanta, Georgia, United States Futran Tech Solutions Pvt. Ltd. Full time

Futran Tech Solutions Pvt. Ltd. is seeking a highly skilled and experienced IT Support Specialist to join our team in Atlanta, GA. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their systems are running smoothly and efficiently.

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  • We offer a competitive salary of $45/hour for this position
  • This role requires at least 5 years of experience in IT service desk analyst or user support functions
  • The ideal candidate should have experience in troubleshooting and resolving client desktop, 0365, MDM & network issues
  • They must be proficient working knowledge of Windows 10, Windows7, 0365 apps and least one MDM solution
  • A strong initiative, resourcefulness and follow-through is essential for this role

In this role, you will also be responsible for performing proactive maintenance of printers, fax machines & scanners, ensuring all checks are completed as per the IT maintenance checklists. Additionally, you will escalate and resolve support calls as per defined SLA & Quality definitions.

To succeed in this role, you should possess excellent oral and written communication skills, with the ability to set and meet expectations of end users. You should also be able to work successfully in a fast-paced environment, with the ability to proactively work on problems of diverse scope.


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