Sewing Room Manager

4 weeks ago


Clearwater, United States David's Bridal Full time
Alterations Manager Job Description

At David's Bridal, we're seeking a skilled Alterations Manager to lead our alterations team and provide exceptional customer service. As a key member of our store management team, you'll be responsible for training, coaching, and motivating our alterations associates to deliver a five-star customer experience.

Key Responsibilities:

  • Lead and model a customer-first culture across all roles
  • Hold team members accountable through shift assignments, performance reviews, and feedback
  • Monitor individual performance and develop action plans for improvement
  • Provide ongoing coaching and training to enhance individual selling skills and behaviors
  • Drive customer loyalty by making client calls and building relationships
  • Resolve customer issues and partner with Store Manager and Regional Director as needed
  • Communicate daily sales goals to Alterations team members
  • Assist Store Manager in recruiting, interviewing, and hiring Alterations associates
  • Train Alterations Specialists in fitting and sewing techniques
  • Monitor inventory management, special orders, and ensure first-quality standards for all merchandise
  • Execute, monitor, and assess the five stages of training for all team members
  • Handle employee relations issues and partner with Store Manager as necessary

Requirements:

  • One year of prior management experience
  • Prior sewing experience required, preferably in a bridal and/or special occasion production environment
  • Prior experience with computerized POS system and ability to use one

What We Offer:

  • Competitive pay and benefits package
  • Generous team member discount after first pay period
  • Dayforce Wallet - get paid early
  • Health, dental, and vision insurance
  • 401K program
  • Paid vacation, sick days, and holidays
  • Pet benefits


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