Sewing Room Manager
4 weeks ago
At David's Bridal, we're seeking a skilled Alterations Manager to lead our alterations team and provide exceptional customer service. As a key member of our store management team, you'll be responsible for training, coaching, and motivating our alterations associates to deliver a five-star customer experience.
Key Responsibilities:
- Lead and model a customer-first culture across all roles
- Hold team members accountable through shift assignments, performance reviews, and feedback
- Monitor individual performance and develop action plans for improvement
- Provide ongoing coaching and training to enhance individual selling skills and behaviors
- Drive customer loyalty by making client calls and building relationships
- Resolve customer issues and partner with Store Manager and Regional Director as needed
- Communicate daily sales goals to Alterations team members
- Assist Store Manager in recruiting, interviewing, and hiring Alterations associates
- Train Alterations Specialists in fitting and sewing techniques
- Monitor inventory management, special orders, and ensure first-quality standards for all merchandise
- Execute, monitor, and assess the five stages of training for all team members
- Handle employee relations issues and partner with Store Manager as necessary
Requirements:
- One year of prior management experience
- Prior sewing experience required, preferably in a bridal and/or special occasion production environment
- Prior experience with computerized POS system and ability to use one
What We Offer:
- Competitive pay and benefits package
- Generous team member discount after first pay period
- Dayforce Wallet - get paid early
- Health, dental, and vision insurance
- 401K program
- Paid vacation, sick days, and holidays
- Pet benefits
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