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Support Staff Gentle Bens

4 weeks ago

Tucson, Arizona, United States UniConcepts Full time

Gentle Ben's, a staple of the community since 1971, is seeking support staff to join our team. As a support staff member, you will be responsible for providing exceptional service to our guests.

Key Responsibilities:

  • Perform station opening and closing duties on each shift.
  • Greet guests within 2 minutes and follow all Service Execution Steps.
  • Describe and recommend BJ's beer, wine, and beverage selections.
  • Clear tables throughout the dining experience.
  • Speak to guests to ensure satisfaction with food, drinks, and service.
  • Present bills, accept payments, and operate the POS system.
  • Respond to guest complaints.
  • Verify the age requirements for the purchase of alcohol.
  • Ensure compliance with all Company policies and laws.

Requirements:

  • Must be 18+ years of age or older.
  • Ability to work in a fast-paced, team-oriented environment.
  • Excellent organization and problem-solving skills.
  • Good verbal and written communication skills.
  • Knowledge of principles for dealing directly with the public.
  • Ability to handle cash and balance the cash drawer.
  • Physical demands include standing, walking, reaching, bending, and lifting up to 60 pounds.