Customer Service Representative Sales
5 days ago
Job Summary
We are seeking a highly skilled and motivated Sales Support Specialist to join our team. In this role you will be responsible for providing exceptional customer service answering questions about products and services and ensuring customer satisfaction.
About Us
Edwards Label is a leading manufacturer of pressure sensitive labels and flexible packaging. We pride ourselves on our commitment to quality and customer satisfaction.
About the Role
This is an exciting opportunity to join our team as a Sales Support Specialist. As a key member of our sales team you will be responsible for communicating effectively with customers responding to their inquiries and resolving any issues they may have.
Responsibilities
- Discuss goods or services information with customers or patrons.
- Study product information to acquire professional knowledge.
- Fulfill customer and sales representative needs and requests.
- Maintain customer relations and customer satisfaction.
- Liaison for Sales if Sales Representatives are out in the field.
- Explain technical product or service information to customers.
- Explain proposals for current or prospective customers and negotiate prices or other sales terms.
- Distribute promotional literature or samples.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Refer customer complaints to designated departments for further investigation.
Requirements
- High school diploma/equivalent
- 1 year of customer service experience preferred
Benefits
- Comprehensive benefits package including 401k medical dental and vision insurance paid holidays and vacation.
Estimated Salary: $55,000 - $75,000 per year
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