Director of Technical Operations
3 weeks ago
We are seeking a highly skilled Technical Services Director to join our team at Marlee. As the linchpin between technical and customer-facing teams, you will be responsible for developing scalable solutions that meet our partners' customer success strategies.
Your Key Responsibilities
- Develop and implement strategic plans to enhance service efficiency and customer satisfaction.
- Lead technical teams to deliver impactful solutions and ensure smooth customer end-to-end journeys.
- Collaborate with the Customer Success team to align technical services with retention strategies and foster a customer-first mindset.
- Foster partnerships across Customer Success, Product, and Enablement teams to drive excellent customer experiences.
- Set clear goals, initiatives, and KPIs that align with company objectives and nurture continuous improvement and innovation.
- Provide valuable customer insights and technical feedback for product teams to inform product roadmaps and future service offerings.
- Implement best practices and standardized processes in technical services to ensure consistent, high-quality results.
- Track and optimize key metrics including time to value, activation rate, and successful onboarding experiences.
Benefits and Salary
The estimated salary range for this role is $120,000 - $180,000 per annum, depending on experience and qualifications. You will also enjoy a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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