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Client Relations Specialist

2 months ago


Lake Oswego, Oregon, United States Aston Carter Full time

Position Overview:

The Order Management/Client Relations Specialist role is integral to the Logistics and Customer Support division, focusing on engaging with clients to comprehend and fulfill their needs regarding both new and refurbished headsets. The specific responsibilities of the individual in this role may vary based on client demands and the tasks for which they have been trained and authorized.

Key Responsibilities:

  • Respond to customer inquiries via email and web requests while adhering to productivity targets.
  • Exhibit meticulous attention to detail when documenting client requirements and order specifications.
  • Create cases for all recorded field failure incidents, including RMAs for returns, replacements, and refunds.
  • Manage daily email correspondence, ensuring prompt responses and follow-ups with clients.
  • Handle approximately 20 incoming calls daily.
  • Address pre-sales inquiries, educate clients on product features, and facilitate order placements with the correct pricing and scheduling.
  • Acquire product knowledge to provide technical support for warranty claims or new purchases.
  • Engage with clients to gather relevant information, utilizing defined questions, troubleshooting skills, and product knowledge.
  • Follow up and resolve client inquiries and concerns through various communication channels.
  • Uphold the company's reputation for exceptional customer service in every interaction, meeting quality standards.
  • Utilize business acumen and sound judgment to determine the best course of action that benefits both clients and the organization.
  • Approve web cases and manage cases on the Variant Cart and Intel Web report.
  • Participate in outbound marketing initiatives and attend industry events as required.

Required Skills:

  • Proficiency in Microsoft Office Suite, particularly Word.
  • Experience in customer support and inbound call handling.
  • Technical support and data entry capabilities.
  • Strong troubleshooting and customer service skills.
  • Familiarity with CRM systems and web services.
  • Effective communication skills, both written and verbal.
  • Organizational skills with the ability to manage multiple tasks efficiently.

Qualifications:

  • 1-2 years of relevant experience in customer service, order entry, or administrative support.
  • A positive, proactive attitude with a natural aptitude for problem-solving.
  • A collaborative team player who enjoys assisting colleagues and clients.
  • Experience with CRM and contact center software.
  • Ability to maintain professionalism and courtesy under pressure.
  • Some technical interest and capability.

About Aston Carter:

Aston Carter is dedicated to providing exceptional corporate talent solutions to a diverse range of clients globally. Specializing in various fields, including accounting, finance, human resources, and administrative roles, we leverage our extensive recruiting expertise and network to meet the dynamic needs of our clients and talent community.

Diversity, Equity & Inclusion:

At Aston Carter, we believe that diversity and inclusion are essential to the success of our organization. We are committed to:

  • Hiring a diverse workforce.
  • Fostering an inclusive environment through continuous self-reflection.
  • Building a culture of care, engagement, and recognition.
  • Providing growth opportunities for all employees.

The company is an equal opportunity employer and welcomes applications from all qualified individuals.