Retail Sales Supervisor

2 weeks ago

Philadelphia, Pennsylvania, United States Paper Source Full time
Position Overview: As a Sales Team Leader, you exemplify outstanding sales techniques and are passionate about delivering an exceptional customer journey. Your leadership in guiding the team and overseeing store operations is crucial for achieving sales objectives, enhancing efficiency, and ensuring operational excellence. In this role, you will mentor and empower customer service associates, helping them develop their skills for success in their careers at Paper Source.

Key Responsibilities:
  • Craft unforgettable shopping experiences that encourage customers to return, driven by the consistent, friendly, and knowledgeable service you provide and inspire in your team.
  • Maintain a vibrant store atmosphere through impeccable execution of Visual Merchandising and Replenishment standards, demonstrating a commitment to a clean, organized, and inviting shopping environment.
  • Utilize key promotional campaigns and services, such as new product launches and special offers, to actively engage with customers and drive sales.
  • Foster employee development by sharing your expertise and supporting their understanding of various store functions.
  • Oversee efficient store operations by managing tasks related to receiving, returns, and daily processes, while being mindful of shrinkage and expenses.
  • Identify and communicate opportunities for continuous operational improvement to enhance the shopping experience for both customers and team members.
  • Collaborate effectively with the store team, providing constructive feedback when necessary.
  • Drive performance during assigned Manager on Duty (MOD) shifts, achieving sales and operational targets.
  • Lead merchandising and replenishment initiatives during MOD periods.
  • Ensure the safety of employees and customers by managing store opening and closing procedures.
  • Adhere to company standards regarding safety, customer experience, and operational protocols, including asset protection.
  • Engage actively on the sales floor, which involves physical activities such as standing, bending, lifting, and climbing.
Qualifications:
  • Demonstrated ability to deliver exceptional customer service.
  • Commitment to ongoing learning about products, market trends, and cultural developments.
  • Strong operational knowledge to effectively manage store functions.
  • Proven experience in training and developing team members.
  • Effective decision-making capabilities.
  • Excellent communication skills and a collaborative work ethic.
Expected Attributes:
  • Prioritize customer satisfaction above all.
  • Provide constructive feedback to colleagues.
  • Work collaboratively and empower others.
  • Delegate tasks effectively and guide team members.
  • Exhibit curiosity and a commitment to industry knowledge.
  • Support team success through observation and development.
  • Enjoy engaging with people and valuing their contributions.
  • Maintain a positive attitude and be a team player.
  • Demonstrate strong organizational skills and efficient time management.
  • Adapt quickly to changing priorities and manage multiple tasks.
  • Exercise sound judgment in decision-making.
  • Remain composed and professional in challenging situations.
  • Take accountability for personal actions.
  • Be receptive to feedback and use it for personal growth.

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