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Client Relations Coordinator

2 months ago

Troy, Ohio, United States Miami County, Inc. Defunct Full time
Client Support Specialist Role at Miami County, Inc. Defunct

PRIMARY RESPONSIBILITIES
  • Deliver information and support to clients, organizations, and the general public through various communication methods. Clarify policies and procedures while utilizing advanced computer systems. [50%]
  • Perform research to uncover solutions for client challenges, direct complex inquiries to the appropriate personnel, and maintain comprehensive records of questions and resolutions. [25%]
  • Provide administrative support, manage the switchboard, respond to incoming calls, and furnish necessary information to callers. Additional tasks may include typing, filing, and scanning. [20%]
  • Execute a range of clerical tasks as needed, adjusting to customer service demands.
KEY CHARACTERISTICS OF A SUCCESSFUL CANDIDATE
  • Exhibit knowledge of office protocols, legal standards, confidentiality measures, and public relations. Possess outstanding written and verbal communication skills along with strong organizational capabilities. Proficient in using computer systems to address inquiries and clarify policies effectively.
MINIMUM QUALIFICATIONS
High School Diploma or equivalent

ADDITIONAL REQUIREMENTS
A valid driver's license is necessary.
WORK HOURSMonday - Friday, 8 AM - 5 PM (Hours may vary based on agency needs outside of standard working hours)FLSA STATUSNon-Exempt from OvertimeEMPLOYEE BENEFITSMedical, Health Savings Account County Contribution, Dental, Vision, Life & AD&D Insurance, Flexible Spending Accounts for Health & Dependent Care, OPERS Retirement with Employer Contribution of 14% (Higher for Law Enforcement), Deferred Compensation Programs, Paid Vacation & Sick Time, Paid Holidays, Employee Assistance Program, Tuition Discounts, Fitness Center DiscountsCOMPENSATION$15.00/hour
EQUAL OPPORTUNITY EMPLOYER STATEMENT: Miami County, Inc. Defunct, an equal opportunity employer, values diversity and prohibits discrimination based on various characteristics. The organization is committed to adhering to all federal and state employment laws.

This policy fosters a discrimination-free workplace and ensures support for individuals filing complaints or requiring accommodations.