Membership Associate

4 weeks ago


Palm Harbor, Florida, United States YMCA of the Suncoast Full time
Job Summary

The YMCA of the Suncoast is seeking a highly motivated and customer-focused individual to join our team as a Membership Trainee. As a key member of our membership team, you will be responsible for delivering exceptional customer service to our members and guests, while also contributing to the growth and retention of our membership base.

Key Responsibilities
  • Provide exceptional customer service to members and guests, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist with membership sales and retention efforts, including providing tours of our facilities and promoting our programs and services.
  • Process membership transactions and maintain accurate records, ensuring compliance with YMCA policies and procedures.
  • Collaborate with the membership team to develop and implement strategies to increase membership sales and retention.
  • Participate in ongoing training and professional development to enhance skills and knowledge in customer service, sales, and membership management.
Requirements
  • High school diploma or equivalent required; college degree preferred.
  • At least 1 year of customer service experience, preferably in a membership-based organization.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work in a fast-paced environment, with a strong attention to detail and organizational skills.
  • Proficiency in Microsoft Office and data entry software.
What We Offer

The YMCA of the Suncoast offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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