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Client Service Representative III

2 months ago

Coppell, Texas, United States Brinks Full time
About Brink's

Brink's is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

Job Description

The Communications Support - Compusafe is responsible for ensuring the successful execution of daily work received within the tracking system to effectively manage the inbound communications coming from deployed customers' CompuSafe units.

They will identify, engage, and escalate to both internal and external resources to verify and aid in the resolution of communications issues in a timely, customer-focused manner, and service the customer by completing the processes across all lines of business.

Key Responsibilities:
  • Manage verbal and/or written customer requests/inquiries efficiently
  • Manage day-to-day customer requests, all service-related issues by resolving problems to minimize customer escalations
  • Utilize available systems to extensively research and find the root cause for customer inquiries
  • Interact with customer, branch operations, and other Brink's partners to find solutions that not only resolve the original request but prevent future inquiries
  • Manage process requests and activities in Microsoft Dynamics in timely & accurately
  • Utilize strong decision-making and problem-solving skills to provide input to the Leadership team on Continuous Process Improvements
  • Assist with special projects as and when required by the Supervisor or Manager
Minimum Qualifications:
  • Minimum of 5 year(s) experience in a corporate environment
  • Minimum of 5 year(s) experience using Microsoft Office products to include Word and Excel
  • Minimum of 5 year(s) experience with direct customer interaction
  • Minimum of 3 year(s) of Brinks product line, and or operations experience
  • High school education or equivalent
Preferred Qualifications:
  • Brinks product line specific support or Operations experience
  • Experience working in a Team Environment
  • Advanced usage of Excel
  • Experience using Microsoft Dynamics or similar systems of record
  • College degree or course completion
Professional Skills:
  • Excellent interpersonal/communications skills
  • Exceptional written and verbal communication abilities
  • Excellent interpersonal and presentation skills
  • Advanced research capabilities and proficiency in Brink's research systems
  • Advanced analytical, relationship building, and critical reasoning skills