Optical Store Supervisor

2 weeks ago


Fontana, United States Visionworks of America Full time

Location: Visionworks of America

Position Overview:

We are seeking a dynamic and engaging Optical Store Supervisor who embodies the essence of our brand. This role is pivotal in ensuring that our customers receive exceptional service and care, both in-person and over the phone.

Key Responsibilities:

  • Lead by example and uphold the Visionworks standards while supervising the store in the absence of the General Manager.
  • Assist the General Manager in achieving financial objectives by demonstrating strong leadership on the sales floor.
  • Accountable for the store's profitability and sales targets by motivating the team to meet daily, weekly, and monthly goals.
  • Engage actively in all aspects of the customer journey, guiding associates in both the exam lane and on the sales floor.
  • Support the management of patient traffic by coordinating appointments and ensuring all customer needs are addressed promptly.
  • Provide coaching and motivation to associates, fostering an environment of excellence in customer service.
  • Utilize sound judgment to resolve any obstacles that may arise in the customer experience.
  • Execute operational tasks effectively to meet the store's financial and customer satisfaction objectives.

Qualifications:

  • High School Diploma, GED, or equivalent experience is required.
  • 1-5 years of supervisory experience is essential.
  • Must possess or maintain a State Opticians License if applicable.

What We Offer:

At Visionworks, we provide a comprehensive benefits package that includes:

  • Vision Coverage
  • 401(k) Savings Plan
  • Paid Time Off
  • Milestone Anniversary Awards
  • Medical and Dental Benefits for Full-Time Employees
  • And much more

We are committed to fostering a diverse and inclusive environment where every individual is valued and heard. Visionworks is an equal opportunity employer, dedicated to fair treatment and advancement without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability, or veteran status.



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