Rental Car Specialist

1 day ago

Lafayette, Louisiana, United States Sterling Automotive Group Full time
{"Job Title": "Rental Car Specialist", "Job Description": "

At Sterling Automotive Group, we're seeking a skilled Rental Car Specialist to join our team. As a key member of our Service Department, you'll play a vital role in ensuring our customers receive exceptional service while their vehicle undergoes maintenance or repair.

Key Responsibilities:
  • Guide customers through the loaner car process, addressing any concerns that arise and providing top-notch customer service.
  • Verify customers provide all necessary documentation and thoroughly understand our policies and agreements.
  • Collaborate with Service Advisors to keep customers informed about their vehicle's status.
  • Prepare and facilitate rental agreements, ensuring accurate customer and vehicle information.
  • Manage phone calls and schedule service appointments using our multi-line phone system.
  • Process insurance claims for damages on rental vehicles and collect customer deductibles.
  • Maintain updated data in required spreadsheets and programs.
  • Follow up with customers via phone and text to confirm services, appointments, and vehicle details.
  • Conduct vehicle walk-arounds, demonstrating basic functions before customers take possession.
  • Complete vehicle check-ins and ensure vehicles are detailed and ready for the next customer.
  • Work closely with the Service Department to manage fuel and maintenance needs for rental units.
  • Process warranty payouts, adhering to proper protocol.
  • Maintain a professional demeanor and appearance at all times.
What We're Looking For:
  • A team player who is eager to learn our processes, programs, and business needs.
  • Strong communication and time management skills, with a willingness to be coached and grow.
  • A valid driver's license with a clean driving record, and a minimum of 21 years of age or 3 full years of driving experience.
  • A high school diploma or equivalent is required.
Why Choose Sterling?

We're a family-owned and operated business dedicated to delivering exceptional customer experiences. Our benefits package includes medical, dental, vision, and disability insurance, as well as a 401(k) with employer matching, company-paid life insurance, and paid holidays, vacation, and sick time.

As a Rental Car Specialist, you'll enjoy a guaranteed 40-hour workweek, employee vehicle pricing, and discounts on products and services. We offer career progression with paid ongoing training and a professional work environment.

We're an equal opportunity employer, committed to diversity and merit-based hiring practices.

"}

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