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Case Manager

1 month ago

Waukesha, Wisconsin, United States Wisconsin Community Services Full time
Job Summary

We are seeking a highly motivated and compassionate Case Manager to join our team at Wisconsin Community Services. As a Case Manager, you will work with individuals who have been found guilty of committing a crime but not criminally responsible due to mental disease or defect. Your primary responsibility will be to provide ongoing service coordination, treatment planning, advocacy, and monitoring to residents of Milwaukee, Waukesha, Racine, and Kenosha counties who are participants in the OARS Program, Conditional Release Program, Outpatient Competency Restoration Program, and/or Jail-Based Competency Restoration Program.

Key Responsibilities
  • Coordinate, plan, and ensure follow-through with community treatment for individuals participating in the OARS, CR, OCRP, and/or JBCR Programs.
  • Engage and develop a supportive one-to-one therapeutic relationship with each participant.
  • Incorporate evidence-based practices into the provision of services, including Motivational Interviewing (MI), Trauma-Informed Care (TIC), and Person-Centered Planning.
  • Monitor ongoing treatment needs and compliance with treatment for all program participants by providing assessment, treatment planning, assertive case management, symptom management, medication monitoring, crisis intervention, and coordination of multi-disciplinary team meetings as per program protocols and the Department of Health Services (DHS) contract.
  • Responsible for developing and submitting court documents for CR participants as required, including Predisposition Investigation, Conditional Release Plan, Treatment Plan Adjustment, Adjustment Summary, Discharge/Transition Plan, and all Status Report documents.
  • Coordinate team staffings with DHS/Department of Corrections (DOC) and other treatment team members.
  • Maintain safety practices and continually assess potential risk when in the community and when working with participants.
  • Coordinate community support services (referrals) and/or directly aid participants with activities of daily living, including coaching and hands-on assistance in the areas of housing, money management, vocational/educational pursuits, scheduling, and transportation for appointments.
  • Encourage and assist each participant with the development of a natural support system, including family members, neighbors, friends, the community, etc.
  • Create and maintain participant service documents, including case notes, assessments, Adult Family Home/Rent Justification forms, release plans, Individual Service Plans (ISP), Quarterly Progress Notes (QPN), crisis plans, budgets, suicide risk assessments (SRA), trauma assessments, other risk assessments, and release of information (ROI) forms within expected program timeframes.
  • Comply with program and DHS quality standards, SharePoint protocols, format requirements, and timeframes for all documents and communications.
  • Ensure maximum participant financial contribution and third-party payment toward cost-of-service provision by applying for appropriate insurance benefits, fully utilizing available assistance programs, county services, and community resources.
  • Provide ongoing communication and coordination with treatment providers, DOC, mental health institution staff, court personnel, prison/jail staff, and other service agencies, reviewing and responding to emails and phone messages within 24 hours.
  • Frequent home visits and transportation of participants in the community using personal vehicles.
  • Develop and practice MI skills through training, coaching, and participant contact to attain basic fidelity within 12 months/advanced fidelity within 24 months of employment as outlined in the program contract.
  • Participate in MI coaching sessions and complete DHS required surveys as required.
  • Complete MI audio recording and written Test of Knowledge as required.
  • Build and nurture positive relationships with stakeholders and funders.
Requirements
  • Bachelor's Degree in a related human service field.
  • Experience in case management and service coordination.
  • Experience serving people with a mental illness, substance use disorder, or other special populations required.
  • Must have a valid driver's license and an insured, safe, operable automobile.
  • Must be able to pass criminal and caregiver background checks.