Loyalty Ambassador
1 week ago
Job Title: Loyalty Ambassador
Job Summary:
The Loyalty Ambassador is responsible for creating loyal Omni guests by ensuring a seamless and personalized experience. This role requires excellent communication and problem-solving skills to address guest needs and concerns.
Key Responsibilities:
- Develop and maintain relationships with guests to ensure a loyal and repeat business
- Provide exceptional customer service and respond to guest inquiries and concerns in a timely and professional manner
- Collaborate with other departments to ensure a cohesive and personalized experience for guests
- Stay up-to-date on hotel services and amenities to provide accurate information to guests
- Participate in training and development programs to enhance skills and knowledge
Requirements:
- Previous customer service experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Ability to maintain confidentiality and handle sensitive information
- STAR certification
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
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