Loyalty Ambassador

1 week ago


Louisville, Kentucky, United States Omni Hotels & Resorts Full time

Job Title: Loyalty Ambassador

Job Summary:

The Loyalty Ambassador is responsible for creating loyal Omni guests by ensuring a seamless and personalized experience. This role requires excellent communication and problem-solving skills to address guest needs and concerns.

Key Responsibilities:

  • Develop and maintain relationships with guests to ensure a loyal and repeat business
  • Provide exceptional customer service and respond to guest inquiries and concerns in a timely and professional manner
  • Collaborate with other departments to ensure a cohesive and personalized experience for guests
  • Stay up-to-date on hotel services and amenities to provide accurate information to guests
  • Participate in training and development programs to enhance skills and knowledge

Requirements:

  • Previous customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Ability to maintain confidentiality and handle sensitive information
  • STAR certification

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.


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