Senior Helpdesk Specialist

2 days ago


Seattle, Washington, United States RICEFW Technologies Full time
Job Title: Sr. Helpdesk Support

Join RICEFW Technologies as a Sr. Helpdesk Support and take on a challenging role that requires strong technical skills and excellent communication abilities.

Job Summary:

We are seeking a highly skilled and experienced Sr. Helpdesk Support to join our team. As a Sr. Helpdesk Support, you will be responsible for providing technical support to our customers, identifying and resolving technical issues, and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and in-person
  • Identify and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of our products and services
  • Stay up-to-date with industry trends and technologies
  • Provide excellent customer service and ensure customer satisfaction
Requirements:
  • 3+ years of experience in a helpdesk or technical support role
  • Strong technical skills and knowledge of IT systems and software
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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