Service Excellence Representative
6 days ago
We are looking for a Service Excellence Representative to join our team at Phamatech, Inc. In this role, you will be responsible for delivering exceptional customer experiences through proactive communication, issue resolution, and relationship-building.
The estimated salary for this position is $25,000 per year, based on a 40-hour workweek and an hourly wage of $19.50.
About the Position
- Build strong relationships with customers through regular communication and personalized attention.
- Proactively identify and resolve customer issues, escalating as necessary to ensure timely resolution.
- Collaborate with internal teams to develop and implement process improvements.
- Maintain accurate records of customer interactions and account information.
- Participate in ongoing training and development to improve customer service skills and knowledge.
Required Skills and Qualifications
- 1 year of customer service experience.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Familiarity with CRM software and practices.
- High school diploma or equivalent required.
Benefits
- Dental insurance.
- Health insurance.
- Paid time off.
- Vision insurance.
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