Front Desk Associate

7 days ago


Folsom, California, United States Arbor Lodging Management Full time
Job Description

Job Title: Front Desk Agent

Job Summary: We are seeking a skilled Front Desk Agent to provide exceptional customer service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for registering guests, verifying reservations, and addressing any guest complaints or concerns.

Responsibilities:

  1. Greet and Register Guests: Welcome guests to the hotel and register them in a friendly and efficient manner.
  2. Assist with Reservations and Pre-Registrations: Assist guests with making reservations, pre-registering, and room blocking.
  3. Assist Large Groups: Assist large groups upon arrival and provide them with exceptional customer service.
  4. Upsell Additional Facilities and Services: Provide guests with information about additional facilities and services available at the hotel and assist them in making informed decisions.
  5. Perform Check-Out Tasks: Perform all check-out tasks, including verifying room keys, checking out guests, and ensuring that all cash, checks, and credit card balances are accurate.

Requirements:

  • Hotel Front Desk Experience: We are seeking a candidate with hotel front desk experience, preferably in a similar role.
  • Excellent Communication and Organizational Skills: Excellent communication and organizational skills are essential for this role, as you will be working with guests and other hotel staff on a daily basis.
  • Outgoing and Friendly Demeanor: A friendly and outgoing demeanor is a must for this role, as you will be interacting with guests on a daily basis.

Benefits:

  • Annual Review with Increase Potential: We offer annual reviews with increase potential, so you can grow and develop your career with us.
  • 401k Program with Company Match: We offer a 401k program with company match, so you can save for your future and achieve your long-term goals.

Guiding Principles:

We are committed to our Five Guiding Principles, which include doing the right thing, leading with heart, being accountable, aiming higher, and celebrating differences. We believe that these principles are essential for fostering a culture of growth, development, and progression within our organization.



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