Field Service Technician

3 weeks ago

Kodiak, Alaska, United States GCI Full time
Job Description

GCI is seeking a highly skilled and motivated Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, servicing, and troubleshooting telecommunications equipment for our customers.

Key Responsibilities:
  • Install and service telecommunications equipment, including video, high-speed data, and voice product lines.
  • Perform routine maintenance and repairs on radio frequency, analog, microwave, fiber optic, and AC/DC components.
  • Refer problems between the demark and headend or distribution center to network technicians.
  • Perform disconnects, reconnects, and relocate services as instructed; repair or replace worn components and faulty connections.
  • Utilize test equipment to measure and adjust signal strength to ensure optimum reception.
  • Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring, or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs.
  • Communicate with customers on-site and present additional service offerings.
  • Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.
  • Responsible for basic vehicle maintenance, truck stock, and following the company's safe driving and other applicable policies.
Requirements:
  • High school diploma or equivalent.
  • Minimum of six (6) months in a technical role or related background.
  • Upon hire may be required to successfully complete certifications and courses within a defined period, e.g., Defensive Driving, Company on-line Installer, Pole Climbing, AK DOT Bucket Truck, AK DOT approved Flagger Certification.
  • Depending on location assigned may require six (6) months experience living in an arctic environment.
Preferred Qualifications:
  • Associate degree in electronics or relevant field, telecommunications trade school, or equivalent training.
  • Telecommunications experience.
  • Relevant telecom industry or job specific certifications.
Working Conditions:
  • Subject to adverse weather and driving conditions; Must be able to cope with a remote arctic environment.
  • Work includes working inside and outside in typical cold weather conditions.
  • Work involves heights up to 40 feet on poles, ladders, and buckets.
  • Work performed below overhead construction and in trenches to 10 feet in depth.
  • Tasks performed around high-power electrical conductors and gas lines.
  • Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold.
  • May encounter unrestrained animals/pets.
  • High degree of balance, coordination, and strength needed to ascend, descend, and work atop poles, towers, and ladders with tools and equipment safely and routinely.
  • Daily moving, traversing, and positioning self on varied uneven or unstable surfaces such as roofs and in trenches, often hampered by weather elements.
  • Safely move, transport, position, install, remove, and maneuver equipment, extension ladders, and supplies of up to 70-pound loads occasionally, up to 50-pounds more regularly, up to 20 pounds frequently.
  • High degree of dexterity and coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a daily basis.
  • Visual acuity necessary to identify, inspect, observe, and assess details at near, mid, and far ranges.
  • Ability to clearly distinguish colors for driving, identifying cables or other electrical components, and safety signage.
  • Auditory acuity necessary to operate equipment; capable of distinguishing between equipment signals and the human voice often amidst background noises, such as wind, rain, and traffic.
  • Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors, dust, low light conditions, rain, sleet, snow, hail, wind, temperature extremes).
  • Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
  • Ability to accurately communicate information and ideas to others effectively.
  • Physical agility and effort sufficient to perform job duties safely and effectively.
  • Ability to make valid judgments and decisions.
  • Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
  • Must work well in a team environment and be able to work with a diverse group of people and customers.
  • Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours.
  • Travel may be required to perform work in other systems throughout the state.
  • Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing.
  • Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.

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