Customer Service Ambassador
5 days ago
We are redefining the car repair experience at YourMechanic, a pioneer in innovation and disruption. Our vision is to make car repair as seamless as online shopping.
About the RoleAs a Customer Service Ambassador, you will be responsible for providing exceptional support to our customers and mechanic partners nationwide. This role requires a strong passion for delivering top-notch service, ensuring customer satisfaction, and building lasting relationships.
Responsibilities:- Provide high-quality support via phone, email, text, and chat
- Solve complex issues and address customer concerns thoughtfully
- Take ownership of tasks and responsibilities
- Proactively seek opportunities to improve service and processes
What We Offer
We provide competitive pay, equity, and benefits, along with an opportunity to build something meaningful. You will empower thousands of mechanics to live better lives, working towards a $150 billion industry that's begging for disruption.
Requirements:
- Minimum 1-2 years of customer service experience
- Excellent organizational, analytical, communication, and interpersonal skills
- Positive attitude and passion for success
- Exceptional time management skills and ability to respond quickly
- Bachelor's degree or equivalent
Salary Estimate: $65,000 - $85,000 per year, based on location and experience
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