Financial Operations Manager
2 weeks ago
The Financial Operations Manager is responsible for driving results-oriented contact work by phone. This primarily involves making customer contacts via the telephone and scheduling office visits to enhance revenue growth. The role also assists the Branch Manager in achieving an acceptable monthly branch profit through selling products and services.
About the Role
This position requires a highly motivated individual with excellent communication skills, problem-solving abilities, and computer proficiency. The ideal candidate should have previous experience in collections or the finance industry.
Key Responsibilities
- Makes timely and effective telephone collection calls to delinquent customers and reports activities on each customer to the branch manager.
- Adjusts past-due payments for current slow customers to ensure optimal revenue recovery.
- Assists in answering telephone inquiries, posting customer payments, inputting new and refinanced loans into the loan software system, processing loan applications, and preparing refinance and delinquency mail.
- Participates in training development opportunities as directed by the Manager and District Supervisor to enhance job performance.
- Prepares weekly and monthly reports to track progress and identify areas for improvement.
Requirements
A high school diploma or equivalent is required for this position. Previous experience in collections or the finance industry is preferred.
The estimated salary for this role is $55,000 - $65,000 per year, depending on location and qualifications.
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