Customer Service Representative

3 weeks ago


Stockbridge, Georgia, United States 1st Franklin Financial Full time

About 1st Franklin Financial

We are seeking a Customer Service Representative to join our team in Stockbridge, GA. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of service quality.

**Job Summary:**

This role involves leveraging your interpersonal skills and business knowledge to meet the needs of our customers. You will work closely with the Branch Manager and other customer-facing teams to provide seamless support and services.

Key Responsibilities:

  • Provide exceptional customer service and support via phone, email, or in-person interactions.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Collaborate with internal stakeholders to ensure seamless customer experience.

Requirements and Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Minimum 2 years of customer-facing experience in a financial services industry.
  • Excellent communication and problem-solving skills.

What We Offer:

  • A competitive salary range of $14.00 to $15.75 per hour, based on experience.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

Estimated Salary: $30,240 - $32,550 per year (based on 40 hours/week)



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