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Customer Service Ambassador

2 months ago

Wheaton, Illinois, United States Planet Fitness Full time
{"title": "Customer Service Representative", "description": "Transform Lives with Planet Fitness

We are seeking a talented Customer Service Representative to join our dynamic team at Planet Fitness. As a key member of our staff, you will be responsible for delivering exceptional customer experiences to our members, prospective members, and guests, ensuring an unparalleled "Judgement Free" experience.

Key Responsibilities:
  • Provide top-notch customer service, ensuring members feel comfortable and welcomed.
  • Answer phone calls in a friendly manner, addressing a variety of questions and concerns.
  • Check in members, provide tours of the club, and sign up new members, while logging amenities and communicating updates and billing issues.
  • Respond to member inquiries and concerns in a timely and professional manner.
  • Contribute to maintaining a clean and welcoming environment, including regular cleaning of the facility, bathrooms, equipment, and front desk area.
Requirements:
  • Must be 18 years of age or older.
  • Punctuality and reliability are essential.
  • Customer service experience is preferred.
  • Ability to stand and walk continuously during shifts.
  • Effective communication skills, both in person and over the phone.
  • Ability to lift 45 pounds.
  • Satisfactory background check.
About Planet Fitness

At Planet Fitness, we're dedicated to creating a supportive, engaging workforce that values diversity and inclusivity. We're committed to enhancing people's lives with an affordable, high-quality fitness experience. Join our team and be part of a brand that cares about bettering the health and wellbeing of our communities.

Equal Opportunity Employer

Compensation: $15.00 per hour

", "lang_code": "en-US"}