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Regional Client Relations Coordinator

2 months ago

Salt Lake, Utah, United States Critter Control Full time

Regional Client Relations Coordinator

Job Category: Customer Service

Overview: The Regional Client Relations Coordinator plays a crucial role in delivering outstanding support to our valued clients, ensuring their concerns are addressed efficiently and effectively during each interaction.

Key Responsibilities:

  • Respond to incoming inquiries from clients and provide updates regarding their concerns
  • Utilize customer relationship management (CRM) tools to record client feedback
  • Conduct research to gather necessary information
  • Recognize and escalate urgent matters
  • Achieve productivity benchmarks established by the region
  • Make outbound calls to verify client satisfaction
  • Assist clients with billing and payment inquiries
  • Compile and report trends and issues to management
  • Follow up with clients identified as at-risk

Experience Required:

  • Minimum of 1 year in a customer service role
  • Understanding of customer service fundamentals
  • Strong data entry and communication skills
  • Proficient in various computer applications

Essential Skills:

  • Ability to defuse challenging situations
  • Flexible scheduling capabilities
  • Meticulous attention to detail
  • Strong problem-solving abilities
  • Professional demeanor
  • Adaptability to changing environments
  • Excellent organizational skills
  • Effective coordination with stakeholders

Compensation and Benefits:

  • Competitive salary structure
  • 401(k) retirement plan with matching
  • Comprehensive medical, dental, and vision coverage
  • Paid time off and training opportunities
  • Additional company benefits

Qualifications:

Skills:

Behaviors:

Motivations:

Education: High School diploma or equivalent

Licenses & Certifications: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discriminate based on compensation information.