Dunkin' Team Lead

6 days ago


Tyler, Texas, United States Dunkin' Full time

Job Summary:

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our Dunkin' team As an Assistant Restaurant Manager, you will play a key role in supporting the Restaurant Manager in developing a team of dedicated professionals who deliver exceptional guest experiences and drive profitable sales.

Key Responsibilities:

  • Team Development:
    • Assist in training and developing crew members to ensure they have the skills and knowledge to provide excellent guest service.
    • Communicate job expectations and performance standards to team members.
    • Hold team members accountable for their behavior and performance, addressing concerns promptly.
    • Support the development of team members through coaching, mentoring, and providing opportunities for growth and advancement.
  • Operational Excellence:
    • Create and maintain a guest-first culture in the restaurant by ensuring that all team members understand and execute the Dunkin' brand standards.
    • Ensure that speed targets are achieved through proper team deployment and a sense of urgency.
    • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines.
    • Ensure that brand standards, recipes, and systems are executed consistently across the restaurant.
    • Review guest feedback and restaurant assessment results to identify areas for improvement and implement action plans to drive system improvements.
  • Profitability:
    • Control costs to maximize profitability and drive sales growth.
    • Execute all in-restaurant marketing promotions in a timely manner to drive sales and increase brand awareness.
    • Execute new product roll-outs, including team training, marketing, and sampling to drive sales and increase customer engagement.
    • Drive sales goals and track results to ensure that the restaurant is meeting or exceeding sales targets.
    • Minimize waste and ensure that all log checklists are completed accurately and on time.

Requirements:

  • Restaurant, retail, or supervisory experience.
  • At least 18 years of age (where applicable).
  • Basic writing skills.
  • Ability to work 35-50 hours per week.

About Dunkin':

Dunkin' is a leading quick-service restaurant chain that serves a variety of hot and iced coffee, donuts, bagels, and other baked goods. With over 13,100 restaurants in 41 countries worldwide, Dunkin' is a global brand with a rich history and a commitment to delivering exceptional guest experiences.



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